Here is the frequently asked questions about buying from 1688. It is including the procedure, ordering, payment, shipping, etc.

FAQ

GENERAL PROCESS

What is the general purchase process?

The general process is the following:

1.Choose the products you want to order at 1688.com

2.Send us your request by whatsApp or email

3.Make the first payment, which includes products, commission and domestic shipping within China.

4.Wait until all the products arrive at our warehouse. Once every parcel arrive, we will check the products inside.

5.After having all the products ready, we will consolidate and repack all products together to save shipping cost

6.We will send the products to the requested address and 1 or 2 days later we will provide the tracking number so you can track your cargo. (If you need us to arrange international shipping, you must make the international shipping payment additionally before that.)

7.You just have to wait for the products to reach their destination to continue with the customs clearance process that changes in each country.

How long does the whole process take?

Once the order details are confirmed and your payment is received, we will place the order and transfer payment to the factory on the same day. If the factory has stock, parcel will usually be shipped the next day. If the factory happens to run out of stock, and needs new production, it may take 3-7 days. We also have to consider the shipping time between the city of origin and the city of our warehouse.

In regular conditions this process takes 10 days from the receipt of the order until it is packaged and shipped to your country. Regular conditions mean that the products are in stock or take 2 or 3 days to produce.

What are the costs involved in the process?

The costs are the following:

Payment of the value of the products

Commission payment for the products

Payment of China domestic shipping (from the manufacturer to our warehouse, and from our warehouse to your forwarder)

Commission for payment either through exchange company, PayPal, bank transfer or western union

International shipping payment

PAYMENT METHODS

What payment methods do you accept?

At the moment we prefer to the payments by Alipay and WeChat Pay. Meanwhile, international bank transfer, Western Union and PayPal are also available when order amount is more than $1,000. But you need to pay transfer commissions for the payment when you using international bank transfer, Western Union and PayPal. Because our profit is only in the commission that we charge for the total value of your purchase in CNY (products only), the fees for payments are the charges that the bank charge us for processing the payments and we do not receive any benefit from those fees.

What are the fees for payments?

The commissions vary depending on the type of payment. In the case of PayPal is a commission of 5%, bank transfer is 15 dollars and for Western Union there is no commission fee.

Are the payments safe?

All types of payment we handle are safe, to make payments through PayPal, you checkout directly on their payment gateway, while in the bank transfer or Western Union, it is very important that you verify carefully the data you provide for making the transfer.

WHEN ORDERING

Do you accept returns of the product?

We can´t receive product returns since we only provide the China domestic shipping and purchase service. If the seller agrees to receive the product back, all costs related to the shipment returns of the products will be paid by the customer.

Is there any quality guarantee?

For our part, there is no guarantee of quality since we are not the producer. But we can check for you if the product damage or Seriously flawed after the parcel arrive.

How can I know the quality of a product?

You can request photos of products from vendors and mainly by physically checking the product through samples, one tip is not buy the cheapest product because if they sell it at a low price, it should have differences in quality with respect to other products.

How many pieces per product should I order per product?

The number of pieces you must order per product is based on the rules of each store and each product on 1688.com, so you must follow those rules or minimum order requirements.

Are there discounts for buying a larger quantity of a product?

Each product has a price list depending on the amount you purchase, so you should check on the information provided for each product within 1688.com

How is domestic shipping calculated in 1688.com?

In the domestic shipment, each seller has different costs and shipping rules, it is impossible for us to know exactly this price, for which we charge an estimated average of most sellers and adjust the actual price that was charged before you made the second payment. There is a shipping cost for each vendor, so it is advisable to order more products from a single store so that the price of the domestic shipment does not impact the cost of the product.

What happens if the seller does not send the products to your warehouse?

If the purchase is made and the seller does not ship the products, then we request the refund of money by means of buyer protection at 1688.com

What happens if you detect a defective product?

If we detect a defective product at a glance, we will let the seller know and request for a refund, change or compensation.

I have a question about a product, what do I do?

How can I contact you?

You can find us through Facebook in the following name buyon1688

In the same way you can send us a WhatsApp to +86 13318526852

Or by email to the following address: info@buyon1688.com